Refund Policy

Effective Date: July 30, 2026

Thank you for purchasing from Ashri Design.Si. We strive to provide high-quality digital products and a positive customer experience. Please read this Refund Policy carefully before making a purchase.

1. Digital Products

All products sold through Ashri Design.Si are digital downloads unless otherwise stated. Due to the nature of digital products, all sales are generally considered final once the product has been delivered or made available for download.

2. Refund Eligibility

A refund may be considered only in exceptional circumstances, including:

You were charged more than once for the same purchase.

You did not receive your purchased product due to a verified technical issue.

The file is corrupted or unusable, and we are unable to provide a working replacement.

A refund is required by applicable law.

Refund requests based on personal preference, accidental purchases, or failure to read the product description before purchasing are generally not eligible.

3. Product Descriptions

We make every effort to provide accurate descriptions, previews, screenshots, and product details so customers can make informed purchasing decisions. Please review all available information before completing your purchase.

4. Third-Party Marketplaces

Some products may be sold through third-party platforms such as Gumroad, Payhip, or other marketplaces. In such cases, purchases may also be subject to the refund policies and procedures of the platform where the transaction was completed.

5. Artificial Intelligence

Some of our products or related content may be created or enhanced using artificial intelligence (AI) tools as part of our creative workflow. All products are reviewed, edited, and approved before publication. The use of AI does not affect your rights under this Refund Policy. 

6. Requesting a Refund

If you believe your purchase qualifies for a refund, please contact us using the contact information provided on our website. Include your order details, a description of the issue, and any relevant supporting information.

All refund requests are reviewed individually. We may request additional information or documentation to verify the reported issue before making a decision. Where possible, we will first attempt to resolve the problem by providing assistance, replacement files, or another appropriate solution. Refunds will be issued only when the request meets the conditions described in this Refund Policy or when required by applicable law.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will become effective upon publication on this page with a revised Effective Date.